Terms of Use

Last updated November 12, 2026

These terms govern use of Evergrove iMessage (the "App"), a private HighLevel application operated by Evergrove Healthcare. By installing or using the App, you agree to them on behalf of yourself and the Evergrove Healthcare program you work for.

1. Who may use the App

The App is for Evergrove Healthcare and the HighLevel sub-accounts it operates. Only authorized staff may install or use it. It is not offered to the public, and access may be changed or removed at any time.

2. What the App does

The App sends and receives iMessage, and SMS where configured, through Evergrove Healthcare's Blooio line pool. It records messages and delivery status in HighLevel Conversations, and provides HighLevel workflow actions to send messages and check iMessage availability.

3. Your responsibilities

• Consent. Message only people who have given the consent required by law, including the Telephone Consumer Protection Act (TCPA) and state law, for the kind of message you send.
• Opt-outs. Honor STOP and other opt-out requests promptly by marking the contact DND in HighLevel.
• Minimum necessary. Do not include diagnoses, treatment details, substance use information or other clinical details in messages. Follow Evergrove Healthcare's HIPAA policies and 42 CFR Part 2 where it applies.
• Acceptable content. No spam, deceptive or harassing messages, or content that violates Apple's, carriers', HighLevel's or Blooio's policies.
• Accounts. Keep your HighLevel login secure and report suspected misuse right away.

4. Sending limits

To protect the lines, Blooio and Evergrove Healthcare limit volume and content. For example, a few messages to a new contact before they reply, and no links before a first reply. Messages that exceed these limits are held or fail. Evergrove Healthcare may change limits, rotate lines or pause sending to protect the service.

5. Third-party services

The App depends on HighLevel, Blooio, Apple's iMessage network, mobile carriers and Google Cloud. Evergrove Healthcare doesn't control them, and their availability, policies and fees (such as HighLevel's premium action charges) apply.

6. Availability

We work to keep the App running but do not guarantee it will be uninterrupted or that every message will be delivered. Do not use the App for emergencies or time-critical clinical communication. If someone may be in crisis, call them or call 911 or 988.

7. Disclaimer and liability

The App is provided "as is" for internal use. To the extent the law allows, Evergrove Healthcare disclaims all warranties and is not liable for indirect or consequential damages arising from its use.

8. Suspension and changes

Evergrove Healthcare may suspend access that violates these terms, and may change the App or these terms at any time. We'll update the date above when the terms change.

9. Contact

Questions about these terms: your Evergrove Healthcare administrator.